This is by far the worst location I have ever visited! Being in the customer service field and understanding the importance of great customer service, this location absolutely lacks it in every way.
Room Service has salads and sandwiches so big you could share. The Californian and Mississippi salads are the best around.
Btw if you have any concerns they'll definitely hang it up on their wall instead of trying to improve their business. Hopefully I get on their wall of feedback hall of shame lol
Room Service was one of my favorite salad spots, that was until an encounter I experienced on yesterday. I called and placed my order as usual and 20 minutes later went in to pick it up. Paid and was on my way out of the door, that was until my friend reminded me to check my order. If you leave with the incorrect order, then you are just stuck with it. So, I checked the order, and thank goodness I did, because it was completely wrong and I was missing my side (even though the box had include side written on the top). I proceeded to take my order back and explained that there were things on my salad that I had instructed to take off and items were missing that I paid additional fees for. The guy at the front counter was rude, sarcastically joking, and flat out ugly. He mocked my order and made a big scene for no apparent reason at all. It was sickening because he didn't say an apology for getting my food order wrong or leaving off part of my order. Instead, he insisted on making comments like this e.g."Could you give us a less complicated order to make" "They could have tried to make this order 10 or 12 times and still gotten it wrong" and many other unnecessary comments out loud in front of all of the customers. I am writing this review because I WAS a faithful customer to this business who ordered the same salad each time and it was disturbing to be treated this way because of their mistakes. It also made me think that the guy thought his employees were not capable of reading the ticket that instructed them on how to make my salad order. If customized orders are not allowed, then this should be noted on the menu and instead of taking my "complicated order" and charging me for it, they could have said they were not capable of handling an order that is customized. I will never do business here anymore, and I suggest that others beware because if your order is incorrect, you may receive the same treatment. However, I do appreciate the one employee saying that she was genuinely sorry this happened and issued me a refund. If I could give 0 stars to Room Service, I would because of the lack of customer service. The salads were outstanding but I will not sell myself short for a good meal.
Awesome salads and beautiful nice hosts
If you want quantity then definitely come here. If you want quality, then I'd recommend that you stay away. That's pretty much all I have to say.
Room Service is a US Restaurant based in Jackson, Mississippi. Room Service is located at 4659 McWillie Dr, Jackson, MS 39206, USA.
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