I was given a smoking car again and it was sprayed heavily. Bad practice.
We rented a vehicle from Thrifty for an employee in Jackson Ms in order for him to attend our training in Memphis Tn. We filled out all the paperwork and explained to Thrifty employee (James) at the service counter that the employee would need to be added to the car. However he was not there on the day we rented the car but he could bring the car back on the following day to be added. James said that would be fine.
Great experience. Staff were kind and courteous. Service was prompt.
When we called customer service the lady was not helpful at all. She listened to my story and responded with the fact we had the car for 1 day and would Thrifty not refund our money. I warned her that I would be leaving my side of the story on Google with a 1 star review. She did not seem to care at all.
I would give negative stars if I could for their dishonesty in treating my friend. I prepaid for a car for my friend, whose English is only conversational, and they ended charging my friend all the insurances and fuel which my friend declined in person. Basically lying their way through and taking advantage of someone that they knew could not read the whole contract. What a despicable way of conducting business.
They have no idea what customer service is or how to achieve it at all. I will never use Thrifty or Hertz car rental for our business again in the future.
We brought the car back to Thrifty the next day for him to be added only to be told that I would need to be there to add him. James's information as a company representative was very inaccurate. We returned the car and have been charged for 1 day rental due to their mistake. The car would only have had 20 miles on it.
We were in a need for a rental in a hurry. They fulfilled everything perfectly!
Thrifty Car Rental is a US Car Rental based in Jackson, Mississippi. Thrifty Car Rental is located at 100 International Dr, Jackson, MS 39208, USA.
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