Overall, this was one of the most uncaring and unprofessional experiences I have ever had with Hertz.
I had a very disappointing experience with Hertz at this location.
Fill your gas completely full at a Pearl gas station. If it is not ON THE LINE they will charge you $30 for gas. I warned you.
They also told me I would be able to ask for a partial refund at the return location, which was incorrect: the employees there said they could no longer do anything about it, since the pick-up location agency was the only one allowed to issue any kind of refund.
Keep both eyes open here. Despite having a "Total Estimated Charge" written into the contract, when the car was returned, additional fees popped up like dandelions. Gladly, all additional charges were reversed by Hertz customer service a week later.
Not only the condition of my vehicle fell short of my expectations (the interior was very dirty, with bread crumbs everywhere and empty plastic bottles in the trunk).
I also didn't receive the car class I had payed for: what I find to be particularly unfair is that I was not told about the change at all. The unfriendly employee just handed me the keys, without even mentioning that I was being assigned a car belonging to a lower category, instead of the one I had payed for in full. Only after seeing the car in person and realizing it did not correspond to the vehicle class I expected, I went back inside to politely ask for explanations, but I did not receive any kind of apology from the staff.
Hertz Rent A Car is a US Car Rental based in Jackson, Mississippi. Hertz Rent A Car is located at 131 N Hangar Dr, Jackson, MS 39208, USA.
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