The servicing went very well, but there were two minor hiccups. First is the online service registration process, after the service was completed, I received a notice that my vehicle was ready for pickup, and right after that I received a message that I missed my appointment and want to reschedule. This has happened in the past also. The second one is that the person who checks the battery capacity doesn't put the positive terminal cover back on the terminal. He does this outside of the waiting area and can see him through the window. He did this on all of the vehicles that he checked. He also checks the wheel alignment at his station. This is a very good process, it just needs some attention to detail. I can get my battery checked and oil changed at many places but I choose the dealership due to attention to detail. It doesn't take 10 seconds to put the cover back on. Thank you.
Spent $60,000 on a Shelby GT350 and $70,000 on a Lariat F-350, both within a 2 week time frame. Shelby had issues from the 150 miles it was driven prior to me purchasing it. Some of the issues were fixed, after 2 weeks in the body shop. When I came to pick it up, both door panels had irreparable damage and I had a flat tire. So what do they do with a flat $500 tire on a brand new Shelby? They put a plug in it.. To say I’m highly aggravated and disappointed in the way I have been treated after spending $130,000 in 2 weeks there is an understatement. My brand new Shelby may as well have been a used car when I purchased it. Be warned with shopping at the ‘big local Ford dealer’. Apparently, once you leave the finance office, your ‘importance ‘ level drops significantly. As someone who purchases 2-4 new vehicles a year, my business will be going elsewhere.
Watson Ford, is always a great place to do business, from purchasing to service. Professionally treated on all occasions. Highly-rated dealer and staff. 5 stars!!
The service department is 4 ⭐️ operation. Very courteous and with excellent facilities. The quality of the sales department is a 1⭐️ or 2⭐️ organization based on my personal experiences with them. I have been a sales person for 20 years. I have only encountered one other group in any industry that is as cutthroat, disingenuous, and predatory in all my life. Unfortunately, after I purchase my next vehicle, I will probably never get the opportunity to work with the good people in the service department again. I say this because there is absolutely zero chance I will ever purchase a vehicle from Watson Quality Ford again.
I'm a disabled veteran, and bought a brand new car from my local dealership Gray-Daniels Ford in Brandon, Mississippi about 3 months ago. My clutch already burned out so I had it towed to the dealership. Nobody at the dealership would contact me about my car AT ALL! After calling and calling, finally two weeks later someone called me back and told me that nobody had even looked at my car yet, because they only have one drivetrain mechanic. Then another week went by, so 3 weeks total of having my car, someone called me and said they had disassembled my clutch and flywheel without my permission. I ALREADY TOLD THEM I KNEW WHAT WAS WRONG WITH IT! They said it would be $2500 to fix, and it isn't covered in my warranty!!!!! So I found another shop that would do it for cheaper. I told my local Ford dealership that I would have another shop fix it, and then the manager told me I would have to pay $1600 for them to put it back together even though I didn't tell them to rip my car apart!!!!!! I now see how ford treats disabled veterans after buying a brand new $40,000 car!!!!!
Watson Quality Ford is a US Car Dealer based in Jackson, Mississippi. Watson Quality Ford is located at 6130 N Hwy 55, Jackson, MS 39211, USA.
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