This location is incredibly understaffed and clearly do not want to be at work. They are more interested in their own personal conversations than servicing customers. I dropped off and order on Friday and came back Wednesday (although Christmas was on Monday) and my items were in the exact same spot that I left. This is after returning once already when they said my items would be ready in an hour (which they weren’t). When I came back Wednesday to finally pick up my items they were sitting and drinking coffee and looked at me as if it were a problem they had to get up and work. One employee even said “we ain’t ever going to get out or not having to work here”. I will not be returning to this location.
Stopped in yesterday to have multiple versions of an RFP printed, bound and shipped out via FedEx and I was running low on time and needed things done accurately and right then...the staff were incredibly helpful and walked me through the whole process and were genuinely friendly and professional. Kudos to Destiny for initially accessing what I needed and got started immediately and one other gentleman (didn't catch his name) who helped with the shipping. My experience couldn't have been better.
The people working in the store were doing the best that they could, although the store was grossly understaffed. I tried to get some marketing materials printed and had to actively work to get an estimate - calling, emailing, calling, and more calling. When I finally received an estimate, it was more than double the estimate that I received from a competitor, which led me to believe that the FedEx worker did not know what I wanted. FedEx, you lost a thousand dollar order (and future orders) because you choose to run an operation with too few people. Get your stuff together and get more people in the store.
On Thursday, July 26, 2017, I went to fedex because I needed to ship something urgently. The price of the shipment was a bit high and I didn't have enough money. So one of the employees, by the name of Corey, took out his wallet to pay my remaining amount. Although, I did have more money inside my car and I was able to pay the remaining amount, the kind gesture alone, made my day, because such kind act and people are rare.
Came to this location- asking for a bound notebook. They said it would be ready in the morning... I'm okay with that. Well I come in at 10 am (late morning) and it hasn't left the spot where I saw them place it the day before. So after telling me it would be an hour and I needed to come back.... I come back and it's ALL wrong. So with that being said I waited for them to fix it. He stated, "Oh the girl helping me must of put it in wrong. Mine is right." Well no they were all wrong and I gave them an EXACT example of what I wanted. Literally I gave them a previous Bound notebook as an example that I got made somewhere else. So needless to say AVOID coming to this place if possible. The staff in Madison, MS is much more efficient and I will not be returning back to this location.
Fedex Office Print Ship Center is a US Store based in Jackson, Mississippi. Fedex Office Print Ship Center is located at 6392 Ridgewood Ct Dr, Jackson, MS 39211, USA.
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