Our unit went out suddenly one Friday afternoon. We called lots of folk but on a Friday afternoon at 3pm the only ones willing to come were Southern Comfort. THEY ACTUALLY CAME without putting us off till the next week. They were very professional and the crew was very efficient. Rather than try to get over on us, he diagnosed that the inside coils needed replacing. He did advise us that we'd probably need a new one soon but he was willing to work with what we had (and my tight budget). As my unit is very old (more than 30 years old), no one made the part any longer. That's when he he pulled out his torch and engineered one for us from an available part!!! By 8 pm, he had us ready to go and we have had no problems since (except that were not used to it being so cold in our house). I HIGHLY RECOMMEND them for their service and will continue to use them to maintain my unit and replace it when the time comes.
Kevin, which was our serviceman, was an extremely nice gentleman my husband I found him to be very knowledgeable and helpful. He came out to our home and serviced both our A/C units. We had been getting the run around from other companies wanting to charge us all these outrageous prices, telling us that all these things was wrong with our units, come to find out non of these thing were true. Kevin came out and the same day fixes both units in about 31/2 hours and the price was non-comparable to the other companies. I want you to know that our units have been working every since then and we have had no problems. I want to tell you that Kevin helped us to know what to do in order to keep our units properly maintained and my husband and I are very pleased at the work preformed by Kevin with Southern Comfort Contractors.
Very rude, not helpful, and willing to come back to finish
KEVIN, which was our serviceman, was very rude when he arrived and when he left as well. He came to service one issue with my appliance and left another problem for us to deal with. My husband and I contacted him serveral times and he would not answer. Finally, he picked up after we called from a different number to inform him of the probelm that he left and he insisted that it was a plumbing problem without even looking at it! He also wanted to charge us more money, after we've paid him for the first visit, to come back to fix a problem that was on his behalf. I would not suggest anyone to choose this company to fix their appliances. He does not know what he's doing; nor does he admit to his mess-up. This was the worst service I have ever encounter from that someone I was paying my money to. People should not be treated the way he treated us. He was very disrespectful.
Very rude and not professional. Southern Comfort was assigned to come to our home and not only did they call but we left two messages for a return call. after the job was released from them and assigned to someone else I then got a call. When the rep called me back exactly 2 hours after it was given to another contractor I told her we did not need her business we have been trying to reach them for 5 days she rudely interrupted me and she really had the nerve to say "Well Good Then" , she then hung up in my face; who conducts business like that? I reported to First American Home Buyers Protection Corporation and to never recommend again
Southern Comfort Contractors is a US General Contractor based in Jackson, Mississippi. Southern Comfort Contractors is located at 1455 Glouchester Dr, Jackson, MS 39212, USA.
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