Let this serve to a warning to anyone who chooses to do business with Olshan (Jackson, Mississippi.) You will be visited by a salesman - yes, a salesman. He's a guy who probably cares more about the amount of money you spend than upholding the promises he makes. You'll probably hear something like this: "Sure we cost a lot more, but you get a warranty." Do not buy that. I have found that warranty to be worthless and It's nothing more than part of his canned spiel. I imagine that that the more money he convinces you to spend, the more he earns. A good rule of thumb when dealing with any contractor is to trust a guy with a dirty shirt and rough hands - not a guy in khakis and a polo. Trust the guy who has a hand in doing the work. Not always, but it's a good rule of thumb.
Backstory: Olshan (Jackson, Mississippi) performed foundation repair for the previous owners of our home. Shortly after purchase, we paid $100 directly to Olshan in Jackson, Mississippi to transfer the warranty to us from the previous owner.
We eventually gave up on Olshan (Jackson, Mississippi) and hired a reputable company to correct our sagging foundation. We paid them $4,400 to level our house by jacking it up and adjusting the 13 pilings that were originally installed by Olshan (Jackson, Mississippi.) I was informed while the repair was in process that some of the pilings were not even in contact with the foundation.
GREAT WORK EMPLOYEES OF OLSHAN, YOU ARE THE BEST
Overall the experience was easy. The crew cleaned up after they finished. I discovered information while the job was performed that I am grateful for but would have liked this information from the sales person on the front end.
Lynda, April, and Beau were amazing. They went above and beyond for us. I highly recommend Olsan to anyone!!!
Excellent service from the Jackson Olshan Company. I am very satisfied and amazed at the quality of work these guys performed at my house. From the time they drove in my yard until the time they left, the workers were very polite and professional. Its just amazing the work they did and then cleaned up around my house when finished. My house is in working order again thanks to Olshan. I will recommend this company to anyone with foundation problems
There's more, but I ran out of space. Suffice to say that I strongly recommend that anyone in need of foundation repair, DO NOT CONTRACT OLSHAN in Jackson, Mississippi. Reputable foundation repair companies can be found and it'll cost you far less.
How it went: This was a five-month ordeal. The work we ATTEMPTED to get Olshan (Jackson, Mississippi) to perform was work we were expressly entitled to, at no cost, according to Olshan's warranty. The company's owner verbally acknowledged to me that we were entitled to the repairs under their warranty, saying "you have a warranty and we're going to take care of you." I believe they had no intention of honoring the warranty. I believe that was a tactic - one of many apparent tactics they employ(ed). Other tactics they use include: extended wait times for an appointment, un-returned voice mails, unanswered phone calls, sending a salesman (under the pretense of evaluating the job for warranty purposes) to try to sell us MORE work, Rather than adjust the original 13 pilings, which had re-settled over 3 inches. They told us we needed more. Five minutes after the Olshan salesman's arrival, I had figured out his scam. I said to him "let me guess - this is going to cost us more money." His response was "yeah, but not tens of thousands of dollars." Honest to goodness, he said that. At one point, Olshan sent a crew to uncover and adjust SIX of the THIRTEEN pilings they installed. The foreman of the crew was unaware that we had thirteen. He thought we only had six because his work order indicated that they were to uncover and adjust six pilings. He immediately told me that adjusting only six of the thirteen was impossible. He stated that he couldn't just jack up one corner. He knew that and I knew that. The only ones who apparently didn't know that were the owner and the production manager. The crew foreman called both on the phone as I listened. He was told by each to uncover and adjust only six pilings. I took off work that day to be there and that was a wasted day.
Olshan in Jackson Mississippi has the worst customer service that we have ever experienced. After having their general manager come out and inspect or property & give us a quote, we attempted to contact them one month later to utilize their foundation repair services. We were given the general managers direct cell phone number which we called four times, we wrote an email to the general manager, and call the Jackson office twice. I also reached out to Olson corporate office via Facebook Messenger because there was no other way to call them . I was insured that I would receive a call back very soon , that was a week ago and I have heard nothing . We have yet to receive a phone call or email back from this company there has been zero acknowledgement from any of their staff especially the general manager who came out and did the estimate in the first place. I would highly suggest utilizing another company services due to this company's lack of communication skills. If you can't even communicate or bother to call the customer back what makes you think your customer can trust you to repair their home. Nonetheless we're willing to pay more money and we will be using ramjack to fix our foundation their customer service has been far superior to that of Olshan foundation repair.
Olshan Foundation Repair is a US General Contractor based in Jackson, Mississippi. Olshan Foundation Repair is located at 5835 N Commerce Plaza, Jackson, MS 39206, USA.
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